Warehouse Management FAQ

Optima have an in-house experienced, knowledgeable and friendly support team which are based in the UK. Clients are provided with three interfaces for contacting Optima’s support, these consist of Email, Online Support Portal and Phone line allowing clients to speak directly to a human. The help desk is manned daily from 8.00am – 5.30pm with emergency on-call support in place over the weekends and bank holidays.

One of the main features for Optima WMS is it’s designed to be scalable and configurable. The standard core consists of the main warehousing functionality and in addition Optima offer a range of modules, capable of being configured to accommodate the client's required set-up. Features within the Core, and additional modules, can be disabled for smaller clients and full features enabled for larger clients. The result of this being our clients only pay for what they need and use

Optima not only supplies a range of industry standard reports, which can be amended to suit your requirements or utilised as are, but we also have the knowledge and ability to create bespoke reports shaped to your specifications. All reports can be viewed, ran, printed and also directly exported from within Optima. Our reporting capabilities are vast and range from, but not limited to, Daily Intake Summaries, Weekly Despatches, Current Customer Stock, History data, Invoicing, KPI Reporting etc…, essentially any data recorded within Optima can be reported on.

Optima’s flexible module approach was designed to enable us to expand with our clients growing business needs. The scalability we offer our clients allows them to add/remove modules to suit their growing business demands. Optima has made this a smooth process and with just a quick call or email to our support team the new module can be enabled, this can cover anything from adding a new courier to including an additional Batch prompt during the scanning process.

Optima has taken precautions to accommodate if connections are effected, whether this be down to internet connection being lost or a power outage. If disconnection occurs then no data will be lost, due to all of Optima’s data being stored on their secure servers, which are constantly recording and backing up information captured, this ensures that whenever a clients connection is restored the user will be reinstated at the exact position they were at when the disconnection occurred.

Optima WMS not only supplies a range of industry standard pick and putaway rules but also have the knowledge and ability to create bespoke rules. These can be designed to fit your business needs accommodating both picking and putaway processes. These rules are easily assigned at the customer level within Optima giving you the freedom to apply different rules on a customer-by-customer basis.

Optima have a robust seven stage Project implementation Plan in place. This is managed by our highly experienced projects team. There will be a lead project manager assigned to you and at least one project co-ordinator. They will work with you throughout the implementation providing knowledge and support from initial contact all the way through to go-live, ensuring a trouble-free execution resulting in a smooth and successful project.

Optima wants  provides flexibility, preventing our clients being tied into long-term agreements. We only put in place an initial three-month contractual period, after which we operate on a month-by-month rolling contract. This approach is reflected in us retaining many of our original clients, underlining our policy of forming long term relationships and continuing to develop software along with our client's needs.

To protect your data, each of Optima’s clients has their own single tenant database which is encrypted at rest using Transparent Data Encryption (TDE), so if a copy of the database was obtained the contents would be unreadable. The databases reside in our secure UK data centre where they are continually being backed up. These backups ensure Optima have the full ability to perform a database restore, back from a point in time, with your data continually being safe and secure. 

Integrated Couriers and Courier Management Systems (CMS) allow Optima to book consignments automatically. With this smooth method of transferring data Optima can automate the label printing for all packages to despatch. Additionally, why not utilise Optima’s in-house Courier Decision Making module, replacing the need for an independent CMS, we can automate the selection of Courier and Shipping method, based on destinations, weights or sizes etc, and print the despatch label all in one swift action saving you time and money on miss managed parcels. These hassle free methods eliminate the need for 3^rd party booking systems and aids in avoiding potential mistakes. The automation of booking consignments, and printing courier labels, results in you maintaining a speedy despatch process.